How Can We Help?

Questions about orders, licence keys, or setup. Pick the option that fits best.

• Join Discord — Fastest response, with live support and community help from our team.
• Open a Ticket — Need private help? Submit a support ticket through Discord.
• Find My Order — Get your licence key again or check delivery status with your email and order number.
• Service Status — Check if any products or services are currently under maintenance.

Frequently asked questions

How fast is key delivery?

Keys are delivered instantly after payment. Your licence key is emailed to you within seconds.

What payment methods do you accept?

Card checkout takes Visa, Mastercard, AMEX, Apple Pay, Google Pay, PayPal, Venmo, Shop Pay and the Cash App Card. Crypto is available too. For Cash App balance, gift cards or other methods, open a ticket in our Discord.

Can I get a refund?

Digital purchases are generally final once delivery begins. Vivid may approve or refuse a discretionary request, while any mandatory consumer rights remain unaffected. See the Refund Policy or contact support if a key was not delivered or is invalid.

How do I activate my key?

Your key and activation instructions are included in your order confirmation email. Follow the steps for your specific product.

Is my purchase secure?

Yes. All payments go through encrypted secure checkout. We never store your card details, and keys are delivered only after successful payment.